PointSnipe

Terms of Service

Last updated: July 2, 2026

1. Who we are and what PointSnipe does

PointSnipe ("PointSnipe", "we", "us") is a monitoring and alerting service for publicly available hotel pricing information. You tell us where you want to stay, when, and the most you are willing to pay in cash or in loyalty points; we monitor publicly available hotel pricing for the trips you choose and alert you when a rate meets your criteria.

We are not a travel agency and we do not sell rooms.We never take payment for hotel stays, never hold inventory, and never book on your behalf. Every alert links you to the hotel chain's own website, where you book directly under the chain's own terms.

PointSnipe is not affiliated with, endorsed by, or sponsored by Marriott International, Hyatt Hotels Corporation, or Hilton Worldwide.

2. Accuracy of information — estimates only

Prices and award rates shown by PointSnipe are estimates from when we last checked. Hotel prices change constantly; availability can vanish between an observation and your booking; taxes, fees, and currency conversion may differ at checkout. Every price in the product displays when it was last checked. Always verify the current rate on the hotel's website before relying on it. We make no warranty that any rate we show remains available or accurate.

PointSnipe is not your sole source. You must not rely solely on PointSnipe when deciding to book a stay, transfer or redeem loyalty points, or make any other travel or financial decision. Confirm the details independently — with the hotel or chain — before you act.

3. Your account

  • You must be at least 16 years old to create an account.
  • You are responsible for the accuracy of your account email and for keeping your credentials secure. Alerts are only as good as the inbox they reach.
  • One person per account. Plans and their limits (number of watches, check frequency, alert channels) are described on the pricing page and enforced by the service.

4. Subscriptions, billing, and refunds

  • Paid subscriptions are processed by Paddle as our Merchant of Record. Paddle is the seller of record for your purchase: it handles payment processing, applicable VAT and sales taxes, invoices and receipts, and payment disputes under its own terms. Your purchase is a transaction with Paddle on our behalf.
  • Subscriptions renew automatically (monthly or yearly) until canceled. You can cancel anytime from your billing settings; access continues to the end of the paid period.
  • 14-day refund policy: if you are unhappy with a new subscription for any reason, request a refund within 14 days of first payment and we will grant it, no questions asked. This is more generous than the law requires and it is a policy we stand behind.
  • We do not refund a missed alert, a delivery that arrived later than you hoped, or a price that changed after an alert was sent — pricing and availability move on the hotel's side, outside our control.
  • "Founding Flock" pricing is locked for the life of the subscription while it remains continuously active.

5. Service availability and credits

We work to keep every chain's rates fresh, but no monitoring service runs uninterrupted. If we are unable to refresh a chain's rates for more than 24 hours (a "sustained outage"), you may request a service credit equal to the pro-rated portion of your subscription covering the affected days. Where a paid plan covers only the affected chain and the outage is prolonged, we may pause your billing or refund the current period, at our discretion. Outages are assessed per chain — data for other chains continuing normally does not trigger this remedy, and an outage in one chain is credited only against the portion of your plan attributable to that chain.

Credits and refunds are issued through Paddle, our Merchant of Record. This is your sole and exclusive remedy for data unavailability.

6. Acceptable use

  • Personal, non-commercial use only. Don't resell, redistribute, or republish data obtained from PointSnipe.
  • No automated access to the PointSnipe service or its data, and no bulk extraction, resale, or redistribution of any part of it.
  • No reverse engineering, decompiling, or disassembling the service, and no attempt to derive its source code or underlying methods, except to the extent this restriction is prohibited by applicable law.
  • You may not use the service — or data, output, or know-how obtained from it — to build, train, or operate a product or service that competes with PointSnipe.
  • No attempts to circumvent plan limits, probe, or disrupt the service.

We may suspend or terminate accounts that violate these rules, with a pro-rated refund of any unused paid period unless the violation is willful abuse.

7. Intellectual property

The PointSnipe software, design, name, and mark are ours. Factual price observations are facts; the compilation, presentation, and history we build from them are part of the service and covered by §6. Hotel chain names and trademarks belong to their respective owners and are used only to identify the hotels a watch refers to.

8. Disclaimers

The service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation, that every price drop will be caught, or that alerts will always arrive in time to book.

PointSnipe provides information; the decisions are yours. We are not responsible for any decision you make based on the data we show — whether to book, not book, transfer points, or wait — nor for the outcome of any such decision, in addition to and separate from any question of the data's accuracy.

9. Limitation of liability

To the maximum extent permitted by law, PointSnipe is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, savings, points value, or opportunity — including the value of a missed rate, points redemption, or booking — even if we have been advised of the possibility.

Our total aggregate liability for all claims arising out of or relating to the service will not exceed the greater of the amount you paid us in the twelve months before the claim arose or USD $100.

You agree to indemnify and hold PointSnipe harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising from your misuse of the service or your breach of these terms.

10. Termination

You may delete your account at any time from Settings → Data & privacy; deletion cascades through your watches, alerts, and personal data. We may terminate or suspend the service with reasonable notice, or immediately for abuse.

11. Changes to these terms

We may update these terms as the service evolves. Material changes will be announced by email or in-app at least 14 days before taking effect. Continued use after the effective date is acceptance.

12. Governing law and disputes

These terms are governed by the laws of the State of Israel, without regard to conflict-of-law rules.

Informal resolution first. Before starting any formal proceeding, you agree to contact us at support@pointsnipe.com and give us 30 days to resolve the dispute informally. Most issues are settled this way.

Binding individual arbitration. If we cannot resolve a dispute informally, it will be settled by binding arbitration on an individual basis. You and PointSnipe waive any right to a jury trial and to participate in a class, collective, or representative action. Disputes must be brought only in your individual capacity.

30-day opt-out. You may opt out of this arbitration and class-action-waiver agreement by emailing support@pointsnipe.com within 30 days of first accepting these terms; opting out does not affect the rest of these terms.

One-year limitation. Any claim arising out of or relating to the service or these terms must be brought within one year of when it arose, or it is permanently barred.

13. Contact

Questions, notices, and refund requests: support@pointsnipe.com.